Delete your account and data

You can delete your Commuza account at any time. This page explains how to do it, what we delete, what we must keep and why, how to reopen your account if you change your mind, and how to ask Commuza Africa Limited to delete more.

Deleting your account closes it. Your community keeps the records it must keep. You can reopen your account later with your email address or phone number, and until then nobody else can use them. It is removed for good when the last community you belong to leaves Commuza. An account that belongs to no community is removed for good 12 months after it was closed, and until then it can be reopened.

Commuza Resident: delete it yourself in the app

Open Commuza Resident and sign in.
Go to Profile.
Scroll to Account and tap Delete account.
Confirm. Your account is closed at once.

If you also run a business on Commuza Pro, it goes with your account, as described under Commuza Pro below.

Commuza Pro: delete it yourself in the app

Open Commuza Pro and sign in.
Go to Profile.
Scroll to Account and tap Delete account.
Read what happens to your business, then confirm.

Still setting up your business, or waiting for Commuza to approve it? Delete account is at the foot of that screen.

Your business goes with your account. Straight away:

Your business comes off the Commuza marketplace. Residents can no longer find it, and it gets no new work.
Quotes you sent that a resident has not accepted are withdrawn, and your open chats with residents close.
Your Commuza Pro membership ends. The time you have already paid for is not refunded.
Every phone signed in to your account is signed out, and you cannot sign in again.

7 days later, your business is removed from Commuza: its profile, photos and documents, its coverage and trades, its jobs, quotes and reviews. Your messages in chats lose their words and files, and residents see you as "Deleted account". Their own messages stay with them.

We keep the payments you made to Commuza and their receipts, with your business name and payment reference, because the law requires financial records (see What we keep below).

Two things make the app ask you to wait before you delete your account: a payment to Commuza for your business that is still going through (usually a few minutes), and a job a resident gave your business that is still open. Finish the work and ask the resident to close their request.

Commuza Landlord

Delete your account. Open Commuza Landlord, open the menu and tap Account. Scroll to Danger zone and tap Delete account, then confirm. You are signed out on every phone and on the web console, and you cannot sign in again. Deleting your account does not close your portfolio: its tenants, invoices and payments stay, because your tenants and the law depend on them.

Close a portfolio. Only the portfolio's landlord can do this. In Account, under Danger zone, tap Close this portfolio, give a reason and type the portfolio's name to confirm. Commuza reviews the request. Once it is approved, a 14-day grace period starts. Your tenants keep full access until the closing date, and you can cancel the request from the same place until then. To download the portfolio's data first, use Settings, Danger zone on the Landlord console on the web.

If you are the landlord of a portfolio that is still open, close the portfolio first. You can delete your account once Commuza has approved the closure, and the app tells you so if you try before then.

The Commuza consoles: delete it yourself

In the Community console or the Landlord console, open My Profile, then Sign-in & security, then Delete your account.

Commuza Gate: ask your community

Guard accounts are created by the estate or community that employs you, so they cannot be deleted from inside the app. Ask your community manager to remove your account, or email us using the details below and we will act on your request directly.

Or email us

Write to business@commuza.com from the email address on your account, telling us which app you use and the phone number registered to it. We respond within 30 days.

When a deletion is refused

We refuse a deletion if it would leave a community with nobody to run it. If you are a community's only superadmin or only manager, or the only landlord of a portfolio that is still open, you will be told what to do first. That is usually to appoint someone else, or to close the portfolio. We also wait while a payment to Commuza for your Commuza Pro business is still going through. Nothing changes until then.

What we delete

Your account is closed. You can no longer sign in, and every session ends straight away, until you reopen it.
Your access. Every phone signed in to your account is signed out, and the apps stop reaching it.
Your roles. Your staff and committee roles end, and any board seat you hold is resigned. The board's register records this.
Your chat messages. The words and files you sent in chats and to Commuza support are deleted, and you show as "Deleted account".
Your request photos. Photos you added to requests for a service provider are deleted.

What we keep

Some records cannot go with your account, because the law or your community needs them:

Your account details. The details on a closed account stay reserved, so nobody else can take your email address or phone number, and you cannot open a new account with them. You can reopen your account with them instead. The security log records that you deleted your account.
Your home record. Your owner or resident record, and your household's details, belong to your community. Ask your community's office to change or remove them.
Financial records: at least 7 years. Invoices, payments, receipts and statements are kept under the tax and accounting rules of Kenya.
Community security records. Gate entries, visitor admissions and patrol scans form the estate's own security log. They stay for the period your community chose.
Call records. These are deleted after 24 months, even if your community closes.
Records under a legal obligation or dispute stay until the matter is resolved.

Changed your mind? Reopen your account

Go to Reopen your account. The sign-in page and the apps link there too.
Enter the email address or phone number you used with Commuza. We send it a 6-digit code.
Enter the code. Your account opens again as it was.

Your homes in your communities come back with it, because your community kept those records. Roles you held on a community's team or board do not come back: the community can give them to you again. We email you when your account is reopened.

Asking us to delete more

Once your account is deleted, you can write to business@commuza.com and ask us to delete more of your personal data. We reply within 30 days and tell you what we can remove, what we must keep, and why. Some records belong to your community, and we may need it to act.

For the full picture of what we collect and how long we keep it, see our Privacy Policy.

Change Log

10 November 2026: an account that belongs to no community is removed for good 12 months after it was closed.
9 November 2026: deleting your account closes it, and you can reopen it later with your email address or phone number.
7 November 2026: added Commuza Pro, where your business goes with your account, and Commuza Landlord, with how to delete your account and how to close a portfolio.
31 October 2026: rewritten for Commuza Africa Limited. It now sets out what we delete, what we keep and why, how to ask us to delete more, and when a deletion is refused.